Pre-sale Service

Provide consultation: Provide customers with consulting service, sales and technical personnel guidance for product details, performance and quality, 24 hours to provide users with the problems and technical consultation.

Scheme design: Our product design technicians provide on-site inspection according to customers’ requirements or equipment usage environment, to provide customers with the best supporting graphite product solutions.

Sale Service

Sales department shall monitor the use of products at any time, within one week after goods arrive at the place designated by customers, our sales staff will call to inquire about the products acceptance and other requirements of customers. Provide installation assistance services, and introduce the use methods and technical requirements.

After-sales Service

Training: Operation to the steel factory or the customer production sites for the on-site training for operation and maintenance.

Technical Support

After receiving the user's technical support request or failure report, we will immediately contact the responsible department to provide best solutions for users.

On Site Service

If you need engineers checking, judging and solving the problem on site, our company promises to arrange technicians for handling problems on site within 8 hours after receiving your call.

Regular Return Visit

After the product enters the operation stage, our company arranges engineers to pay regular return visit to monitor product operation status at any time and provide product recycling and reprocessing schemes.

Service Supervision & Management

If users are not satisfied with our on-site service personnel, they can feed back to our company, and we will arrange additional technicians to go to the site to solve the problem satisfactorily.